Cyber Centre of Excellence
for Local Public Services
Our Data Transparency Statement and Information Notice:
This website is operated by iESE Ltd whose Registered Office is at:
37 St. Margaret’s Street
You can contact us by email at [email protected]. Any enquiries about our use of your personal data should be addressed to the contact details above.
We take your privacy very seriously and we urge you to read this note carefully because it contains important information about us and:
- The personal information we collect about you;
- What we do with the information we collect;
- Who the information might be shared with.
1. What personal data we collect
We receive personal information which we process , that has been provided indirectly by a third party – we use data regarding the employees and elected representatives of public bodies that has been provided to OSCAR. This may include first name, surname, job title, organisation, email address, contact number, business address. For more information about OSCAR see their privacy statement at http://www.oscar-research.co.uk/info/datatransparency. As a not for profit social enterprise dedicated to supporting public bodies transform local public services we contact public officials in their professional and representative capacity with news and information that we believe will be relevant to their organisation and requests for information that will help others in the public sector.
The rules for e-mailing employees of Public Bodies and Companies are governed by the PECR (Privacy and Electronic Communication Regulations). Under PECR the rules on consent, the soft opt-in and the right to opt out do not apply to electronic marketing messages sent to ‘corporate subscribers’ which means companies and other corporate bodies eg limited liability partnerships, Scottish partnerships, and government bodies. The only requirement is that the sender must identify itself and provide contact details. However, with the exception of iESE members and where we are required by our customers to contact their members of staff or local elected officials, we will respond positively to requests not to send further emails.
When you access our website to access information, either directly or in response to an email from us, we do not automatically collect any information about you. We may track which pages you visit and record how long you spend on each page with your IP address, we process your data for the lawful basis of Legitimate Purpose to enhance your experience of our website.
Should you download any documents such as: brochures, white papers, case studies or similar assets, we will ask for your name, organisation, job title, work telephone number and email address. We will use this information to screen out ‘spam’ requests for information, to send you the publication that you have requested, to record how many requests have been made for different publications and in order to check how useful the information was to you and to follow up with you about the publication. Tracking your pattern of access to this website is to help us to improve access and does not involve your personal details.
We collect data regarding the provision of training courses. Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, job title, billing address, delivery address email address, phone number, contact details, purchase details and your card details.
When we offer you managed services, we may require personal data to engage with our partners. This may include your name, contact number and/or email address.
2. Why we collect this information
We will use your name, organisation name, job title and email address to screen out ‘spam’ requests for information, to send you our report, case study, white paper or newsletter, to record how many requests have been made for different publications and in order to check how useful the information was to you and whether there is other information that would be helpful. Tracking your pattern of access to this website is to help us to improve access and does not involve your personal details. The lawful basis for processing is Legitimate Interests.
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site, communicating with one of our experts, purchasing a training course or by sending us emails). We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
We collect personal data from you to process this data in order to supply the training goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract. If you are a group leader for your organisation, we may also request names/email addresses for your staff in order to assign eLearning courses to them.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
3. What we do with your information
Your information is stored in our database and is not shared with any third parties or our trusted managed service providers. It is not sent outside of the UK. We will not use the information to make any automated decisions that might affect you.
4. How long we keep your information
Your information is kept only for as long as the campaign under which your request for information was made. A campaign normally only lasts for 12 weeks. We will only retain your contact details beyond this time if you choose to ask for further information, register to use the iESE Website or your organisation is a member of iESE or has another legal relationship with iESE that legitimately requires us to use your information as an employee or elected representative.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
5. Your rights over your information
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you within the first month.
If we are contacting you in your capacity as an employee or representative of an iESE member, or another situation where your organisation has a legitimate reason and requires us to contact you, then we will inform you of this and ensure that we only contact you regarding the provision of or request for information which relates to your organisations requirement.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
6. Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk concerns, or write to them at:
Information Commissioner’s Office
7. Disclosures of your personal data
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
8. International Transfers
Although our web server (and database) is located in the UK, we do use some third party companies who are based outside of EEA. Where possible, we have turned off the use of usage tracking/sharing. Any third parties only track non-sensitive data about how a store is set up and managed and do not track or store personal data from our clients any customers.
We take your privacy seriously and will not share your Personal Data with others, except as permitted by applicable law or as set out below:
We share Personal Data as necessary with third parties who provide services or functions on our behalf and who require the information to provide those specific services to us.
IF TRANSFERS OUT OF EEA OCCUR:
We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the United Kingdom or European Commission which give personal data the same protection it has in Europe and the United Kingdom.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
9. Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.